Service Desk Analyst

Salary: Band 4 starting at £25,524

Tenure:  Fixed Term for up to 11 months

The ability to speak Welsh is essential for this role.

Join our game changing, life-saving team as a Service Desk Analyst and help to make a real difference to health and care services in Wales.

We are seeking passionate customer focused individuals to join our team providing technical support to service users across the NHS in Wales. No prior service desk experience is needed as we will provide full technical training.

Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.

What will you be doing?

• Providing dedicated customer service to users across NHS Wales, ensuring they receive timely and effective technical support through the medium of Welsh
• Engaging with users via phone and email, utilizing your excellent communication skills to troubleshoot and provide solutions, escalating where necessary to resolve technical challenges
• Document all interactions and solutions accurately in our ticketing system, contributing to our knowledge base and ensuring consistent support for all users.

What we’re looking for?

• You will have strong customer service skills with a passion for helping others
• Excellent communication skills, both written and verbal
• Comfortable and confident communicating over the phone
• You will have the ability to quickly learn new technologies and processes.
• Strong problem-solving skills and attention to detail
• You will also have fluent Welsh language skills

Working for us

Digital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.