Established in 2001, Connect it Utility Services is a leading provider of multi-utility connections in the UK. With a commitment to delivering excellence in utility services, we specialize in electric, water and gas infrastructure for residential, commercial, and industrial developments as well as projects for network operators and commercial EV charging installs. Our comprehensive services cover everything from design to installation, ensuring reliable utility connections for our clients nationwide.

As we continue to grow and innovate, we are seeking a talented IT Support Engineer to join our team in Hedge End, Southampton.

As an IT Support Engineer, you will be responsible for providing comprehensive hardware and software systems support to our internal teams. You will play a crucial role in ensuring the smooth operation of our IT systems, resolving technical issues, and optimizing our IT infrastructure to support our business objectives.

Key skills:

• Provide 1st and 2nd line technical support to internal users, addressing hardware and software systems issues promptly and effectively.
• Diagnose and troubleshoot problems, including laptops, printers/peripherals, mobile/tablet, servers, and networks.
• Install, configure, and maintain software applications and operating systems.
• Manage user accounts, permissions, and access rights in accordance with company policies.
• Collaborate with IT vendors and service providers to resolve escalated issues and implement solutions.
• Assist in the planning and implementation of IT projects, such as new starter processes, system upgrades and deployments.
• Maintain accurate records of IT assets, licenses, and inventory.

Qualifications and experience:

• Proven experience in a similar IT support role.
• Solid understanding of hardware components, operating systems (Windows), mobile devices (Android), and productivity software (Office 365, Salesforce and bespoke tools).
• Knowledge of server and networking concepts and protocols (Azure, Windows Server, Active Directory, Exchange, DNS, DHCP, TCP/IP, VLAN).
• Security and antivirus.
• Proficiency in troubleshooting issues, with excellent problem-solving skills.
• Strong communication skills, with the ability to interact effectively with users at all levels of the organization.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified, etc) are a plus.

Additional:

• Strong customer service ethic.
• A can-do attitude that will support other tasks as the business develops.
• 35 working hours per week with flexible working and a great place to work.

At Connect it Utility Services, we offer a dynamic and collaborative work environment where you can make a real impact. You will have the opportunity to work with multiple technologies and develop your skills while contributing to the success of our organization.

If you’re passionate about IT support and enjoy solving technical challenges, we want to hear from you. Apply now to join our team as an IT Support Engineer and take your career to the next level!

Connect it is an equal opportunities employer, and we value diversity and promote equality across our business. We welcome applications from all sections of society and are always happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. The terminology used in this advert is not intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

By submitting your application for this position, you are authorising your personal information to be treated in accordance with GDPR. All information submitted to us in relation to your application will be stored confidentially and will only be used in accordance with the Connect it Privacy Policy.