Technical Support and Training Manager

Posted 17/05/2024 by Barclay Meade

Location:
Leeds, West Yorkshire

My client is one of the leading bus manufacturers in the UK who are based in Leeds. They are seeking Engineers who have a strong background in the bus industry and who have a strong interest in becoming a Trainer. We are also looking for experts who have training experience within the bus industry.

The primary goal of this role is to elevate business development levels by providing comprehensive training, spearheading E-Learning initiatives, and ensuring impeccable technical support while maintaining a service for tracking and tracing support interactions.

Brief overview of the role:

  • Collaborate with external partners for ongoing training needs.
  • Coordinate internal departments for service progression.
  • Provide comprehensive staff training for efficient operations.
  • Deliver training on diagnostics and fault finding.
  • Manage diagnostics and equipment as required
  • Ensure that reports are processed in an accurate, timely and legible manner as required.
  • Ensure that all technical documentation is made available to staff, i.e., parts manuals are at the current level.
  • Identify areas of improvement and subsequently drive continuous improvement across the team




Requirements:






  • Experience in training provision and business case planning (Adventurous)
  • Proficient communication skills across all levels of the organisation.
  • Excellent computer proficiency, particularly in Microsoft Office.
  • Strong written and verbal communication skills.
  • Previous customer service experience.
  • Proven track record in managing/supervising teams.
  • Demonstrated organisational skills.
  • Experience within the bus industry.
  • Active driving license.

The salary for this position is £45,0000 + £5,000 car allowance.

Hours: mainly 37.5 Monday to Thursday 8.00 - 4.45, Friday 8.00 - 12.30 but flexibility required due to travel requirements

If this position is of interest please do get in contact with Lena on (phone number removed) or apply!

Type:
Permanent
Start Date:
01/06/2024
Contract Length:
N/A
Job Reference:
562557_1715953864
Job ID:
221676307

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