IT Support Technician required by one of the largest multi-academy trusts in the UK. Our client is a leading edge provider of services to the Education industry and have over 50 different academies and over 100 IT professionals and continue to grow. The company have strong links with the local communities and have very much a family feel. This is an exciting to join the company, as they have invested a significant amount of money into their IT infrastructure with the latest Cisco and Microsoft technology.

The IT Support Technician will be require to have the following:

Key Skills & Experience

• Either 6 months of solid commercial IT support experience or an individual who has a qualification in an IT. Candidates who are school leavers, for example just finished their A ‘levels and are now looking to get their first role in IT support will also be considered. The IT Career Switch (IT Technician) qualification is highly desirable.

• Experienced candidates with 6 months of experience are required to have solid skills in the following areas:

-1st line support

-windows desktop support. Windows 7 and Windows 10

-basic windows server skills in active directory, DNS, DHCP

• Excellent customer service skills including dealing with different types of customers – from junior staff right through to National Managers etc. Good face to face skills are required, as well as being able to deal with customers over the phone, by e-mail and remotely.

• A driving licence and car is preferred, but not essential for the right candidate. There will be travel between different sites, so a car is useful to have, but public transport can be used for successful candidates who do not drive.

Company Benefits

• 25 days per year + Bank Holidays (8) rising to 30 days after 5 years + BH on top

• Pension Scheme with a Local Government Provider
• Our client offer an allowance programme. This means courses can be undertaken from day one and our client provide the funding. Once qualified, it will lead to further career progression and an increase in salary by up to £3000
• An opportunity to work with like-minded individuals in a friendly environment

Apply Now

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