IT Support Analyst

IntaPeople are working with a well-established business who are at the forefront of saving lives. This company are always looking to develop a cutting-edge product that helps save lives are looking to expand their growing team in their Welsh offices with an IT Support Analyst.

You’ll be joining a great company with an exceptional reputation for investing in their employees, a strong learning culture with ongoing professional development with exposure to the latest technologies!

About this role…

• Providing excellent first line IT support across the company on their systems.
• Working alongside a successful team ensuring all tickets are dealt with to ensure a satisfactory response.
• Accurately identifying ticket priorities.
• Prioritising and resolve any problems and escalating any unresolved problems when needed.
• Providing a high standard of communication.
• Able to collaborate in a team successfully.
• Managing and monitoring helpdesk calls and logs whilst taking appropriate action as and when.
• Able to perform hands on fixes at the desktop level, such as installing and upgrading software, installing hardware and configuring systems.

About you…

• Proven experience working/supporting IT systems 1-2 years.
• Strong communication skills both verbally and written.
• Experience with Linux IGEL.
• Experience with desktop server operating systems.
• Strong experience troubleshooting.
• Microsoft office 365 fundamentals.
• Strong understanding of Active Directory.

Overview…

• Between £26,000-£29,000 depending on experience.
• Annual bonus.
• Private medical insurance
• 25 days annual leave + bank holidays.

If you are an experienced 1st line support engineer with some 2nd line experience who’d love to step into a new role with more responsibility this could be the perfect one for you!

Reach out to Caitlin at IntaPeople for further information.