2nd Line Support Engineer

Woking 

£25,000 - £35,000 + Hybrid + Education funding

An exciting opportunity has arisen for an experienced IT 2nd Line Support Engineer to excel within an established company, offering a diverse range of challenges and opportunities for growth.

This role provides a chance to enhance your existing skills and leverage your career-acquired knowledge. As a 2nd Line Support Engineer, you will perform root-cause analysis and prevent recurring issues. When difficulties arise, you will escalate tickets to the 3rd line, allowing you to learn and resolve issues in a supportive environment.

The company is a Microsoft Solutions Partner with over a decade of experience delivering high-quality solutions to their clients. They have a strong presence in London and various parts of Europe. Due to their growth, they are currently seeking a 2nd Line Support Engineer to join their talented IT service desk team.

This opportunity enables you to broaden your experience in the IT sector and work with innovative Microsoft technologies. You will have the flexibility to work in a hybrid environment after successfully passing a 3-month probation period. You will thrive in a highly technical setting where team members support each other.

The ideal candidate will have substantial experience providing 1st and 2nd line support on the service desk and a desire to learn how to solve complex technical issues. Strong knowledge of Office 365 backend systems, including Exchange Online, SharePoint Online, Teams, OneDrive, Azure Active Directory, and others, is essential. Previous experience in an MSP environment is advantageous.

This is an outstanding opportunity to work with the latest IT technologies, collaborate with an established company, and advance your IT career with available progression and training opportunities. The company will provide funding for any exams and certifications you pursue.

The person:

• 2+ years of experience providing 1st and 2nd line support in a service desk setting, including in an MSP environment (beneficial)
• Strong backend knowledge of Office 365, such as Exchange Online, SharePoint Online, OneDrive, Azure Active Directory, Intune, and Windows Server or any other server
• Good networking knowledge including DNS, DHCP, TCP/IP, LAN, Routing, VPN, and WAN
• Willingness to learn and develop technical skills

The role:

• Working within a team of service desk engineers to ensure a high level of customer service is provided
• Providing IT consultancy and participating in project work, including setting up and configuring new equipment
• Supporting the service desk with 1st and 2nd line support tickets on issues related to Microsoft Office 365, Intune, Windows Servers, and Azure
• Delivering excellent customer service to the internal business, both verbally and in writing, to ensure issues are resolved effectively