Job Title: IT Manager

Location: Office Based - St Asaph

Salary: £40,000 - £50,000 per annum

Working Hours: Monday to Friday

About Us:

We are working with an IT Managed Service Provider based in North Wales. They are committed to delivering exceptional technology solutions to small and medium businesses. With a focus on building strong client relationships and fostering a positive team culture, we prioritize customer service excellence and continuous learning and development for our employees.

About the Role:

They are looking for an experienced IT Manager to join their existing team. As a key member of our organization, you will play a crucial role in building and nurturing a strong team culture, where high morale and exceptional customer service are at the forefront.

Key Responsibilities:

• Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount
• Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge needed to excel in their roles
• Champion a customer-centric approach to service delivery, ensuring that customer satisfaction is prioritized in all interactions and that the team is empowered to go above and beyond to exceed customer expectations
• Oversee the management of our clients' IT infrastructure and services, ensuring that all technical issues are resolved promptly and effectively, and that service levels meet or exceed client expectations
• Collaborate closely with clients to understand their business needs and goals, providing strategic guidance and recommending technology solutions that align with their objectives
• Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our clients and our team

Job Experience Required:

• Proven experience in a similar role within the IT services industry, with a track record of successfully managing and growing a team of tech professionals
• Strong leadership and communication skills, with the ability to motivate and inspire team members and build strong client relationships
• Experience in developing and implementing training programs and initiatives to support team development and enhance customer service skills
• Technical expertise in IT infrastructure and systems administration, with proficiency in networking, security, and cloud technologies
• Essential experience with Microsoft 365, SharePoint, Azure, and Veeam
• Relevant certifications (e.g., ITIL, CompTIA, Microsoft) are desirable

Renumeration and Benefits:

• Competitive salary: £40,000 to £50,000 based on experience and qualifications
• Company benefits package, including pension scheme
• Opportunities for professional development and career advancement within a growing organisation