Support Analyst
Posted 2 days ago by CDS Global
CDS Global are the brand behind world-class brands. We deliver unparalleled customer management, marketing, payment, technology and data solutions, making us the largest and most strategically aligned full-service provider for publishers globally. We have earned the trusted confidence of a wide range of companies supporting over 1,150 brands globally.
Working in a modern, open plan office with a games room, gym, canteen and social rooms, we promote a friendly and diverse working environment with a focus on support, wellbeing and helping each other to ensure you have a positive experience every day.
Position Overview
The Support Analyst is responsible for the delivery of support (issues/bugs, break/fix problems, service requests, small system changes and ad-hoc queries) in accordance with agreed service levels, standards and processes working remotely and locally with business users and external clients.
We are looking for:
Essential
- Educated to degree level or have equivalent relevant experience with a suitable qualification in an IT related field
- Excellent analytical skills
- Experience of large database systems
- Comprehensive understanding of SQL server databases, table and field structures
- Understanding C# Programming Language
- Able to create SQL views from databases
- Detailed technical skills and abilities in MS Applications
- Ability to work closely with and delivering excellent face-to-face customer service to non-expert IT users
Desirable
- Experience in C# and other programming languages
- Evidence of continuing professional development
In addition to a great working culture, we offer superb benefits too;
- 21 days holiday (increasing to 23 days) + Bank Holidays + Birthday + Long service
- Workplace Pension with employer contributions
- Employee Assistance Programme
- Wellbeing Programme with access to tools and initiatives
- Mental Health First Aiders
- Onsite Gym
- Free Eye Tests
- Insurance Schemes
- Cycle to Work Scheme
- Retail Benefit Discounts
- Employee Recognition Schemes
- Recommend a Friend Scheme
- Social Activities
- Free Parking
- And more!
Please visit our website to learn more about us (url removed)
- Type:
- Permanent
- Start Date:
- 2024-06-21
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Job Reference:
- 116920
- Job ID:
- 221924280
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