Service Desk Engineer
Posted 2 days ago by Exponential-e
Exponential-e
Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.
Your new role:
- Provide 1st and a level of 2nd Line remote desktop support
- Work in a rotation to provide on-site 1st Line Service Desk support
- Primarily responsible for managing and owning support tickets and driving customer issues through to resolution
- Escalate issues and involve Service Desk 2nd Line Engineers wherever required in order to resolve an issue as quickly as possible
What you’ll need to succeed
- Experience in managing/troubleshooting Windows Desktop Operating Systems
- Applicants will ideally be Microsoft 365 and/or Azure certified or studying towards Fundamentals level
- Experience in using ITIL based ticketing system (ITIL foundation preferred)
What we off
- Involved in varied projects that make a positive impact on critical services on a local and national level
- Range of employee initiatives on offer including the green team, employee forum, women’s network and culture club
- Dedicated Learning and Development team and access to a range of training, courses and certification support
- Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave!
- Type:
- Permanent
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Job Reference:
- SDE01
- Job ID:
- 221947323
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