An experienced field-based IT Support Engineer is needed to join our MSP team at Serval IT, which supports clients around the region based in Brighton / Worthing on a full-time basis.

Candidates must be good communicators, clear thinkers, and friendly people. Broad experience is valued, especially in managing IT for organisations with 25-500+ users and varying needs. Experience in delivering infrastructure changes and providing desk-side support would be an advantage, as would any experience in supporting IT for education.

The work is varied and interesting, and their objective is to deliver good-quality outcomes for their clients - they use high-quality software tools to achieve that. If you've already shown your capabilities working for a single organisation, then fast-track your experience by stepping up to manage and deliver services for multiple organisations.

After an initial office-based training period, the successful candidate will work from home or client sites in the Brighton/Worthing region for 2-3 days per week and 2 days in the office in East Grinstead.

Required Skills:

• Ability to work on your own initiative as well as support the team
• Good communications skills
• Ability to problem solve in a logical manner
• Full driving licence and own transport

Required Experience:

• Minimum 3 years of experience support IT infrastructures for organisations with 25-500+ IT users
• Administration of cloud services such as Microsoft 365, operating/delivering modern workplace services and tools
• Experience running a Windows-based network, from PCs to switches to servers

Desirable Experience:

• Microsoft Windows Servers and Workstations
• Virtual Apps and Desktops (Citrix, Microsoft)
• Microsoft 365-based services
• Microsoft Exchange (any supported versions)
• Virtualisation knowledge – Hyper-V/XenServer /VMWare
• Local and wide-area networking
• Administering database systems such as Microsoft SQL Server
• Maths and English qualifications equivalent to GCSE C or above.
• CompTIA qualifications, past apprenticeship success
• Vendor qualifications from Microsoft, Citrix, Sophos, Cisco, Veeam

Benefits:

• Friendly environment
• Varied challenges
• Hybrid home/office working with 2 days per week in the office

Sounds interesting? Click the APPLY button to send your CV for immediate consideration.

Candidates with previous experience or job titles, including 3rd-line Support Engineer, IT Support Engineer, IT Project Engineer, Field-Based IT Support Engineer, IT Field Support Engineer, 2nd-line IT Technician, Field Engineer, and IT Engineer, may also be considered.